Lead Front Desk Agent

Follow up with guest regarding satisfaction with guest-related issues.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

Process all payment types such as room charges, cash, checks, debit, or credit.

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Process all check-outs including resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

Cash guests' personal checks and traveler' Vacante de Courtyard Santo Domingo,