- Experiencia
- 1-3 años
- Área
- Operaciones
- Nivel
- Profesional
- Publicada
- 2 de noviembre de 2026
- Vigencia
- Vence en 30 días
- Contrato
- Tiempo completo
- Modalidad
- Presencial
- Dónde
- Santo Domingo
Lo que piden
- High School Diploma or GED required
- Completion of PRCU Team Manager curriculum within the first year
- Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following:
- excellent oral and written communication skills
- strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
- establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
Sobre el puesto
Provides regular supervision and mentorship over subordinate staff Ensure regular and effective communication with subordinate staff on performance, goals, and coaching. Facilitates daily agent coaching and development sessions in both written and verbal format. Participates in client related activities to include client calibration sessions and project planning. Identify and address agent training needs. Manage team’s Kronos to ensure 0% discrepancy rate. Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc). Manage financial implications of attrition and attendance by maintaining program-specific goals; Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing). Completion of weekly Team Manager Scorecard for review with Operations Manager. Publicada el 2014-10-07 en el portal oficial de empleos de Alorica; se aplica en línea.
Antes de aplicar
- Una empresa seria no te cobra para contratarte. Si te piden dinero, no sigas y repórtalo.
- Confirma el nombre de la empresa y a quién le mandas tus datos.
- Enlace Laboral republica esta vacante. Los detalles finales los confirma la empresa.
Fuente: Sitio de la empresa — ver publicación original
Qué tan completa está (5 de 6)
Claridad altaMientras más completa la vacante, menos sorpresas al aplicar.
- Empresa identificada
- Requisitos claros
- Funciones u horario
- Cómo aplicar
- Fuente verificable
- Salario publicado: no lo indica
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